The Customer Experience Officer (CXO)
A New Approach to Managing the Customer Experience
Moderator: Bruce Temkin
Customer Experience Professionals Association
Curtis Bingham, Founder and Executive Director
Chief Customer Officer Counci
As customer strategies evolve and incorporate new channels for communication, organizations today are faced with the complex task of managing the total customer experience. This session will explore the emergence of an executive role sometimes referred to as the Customer Experience Officer (CXO) and how companies are taking a holistic approach to creating a consistent and outstanding service experience.
Target Audience: Leaders wanting to learn about trends surrounding the customer experience