2012 General Membership Meeting
- Wednesday, October 17
- Thursday, October 18
|Wednesday, October 17|
NICSA Board and Committee Meetings
Opening Luncheon & Keynote Address
Blaming the Government Isn't an Investment Strategy
Dr. Jerry Webman
Chief Economist, OppenheimerFunds
Dr. Webman will discuss the uncertainty surrounding today’s financial markets and how investors might adapt their portfolios to find opportunities in
volatile times. The presentation will include an analysis of the upcoming U.S. election, especially its implications for fiscal policy, an update on the on-going European debt crisis, and a discussion of the critical transition several key emerging economies are undertaking. Dr. Webman will also suggest strategies investors might consider for those seeking to balance near-term protection with longer-term growth.
Conference attendees will receive a FREE copy of Dr. Webman's new book, MoneyShift: How to Prosper from What You Can't Control. He'll be available to sign books after his presentation.
Links to more information about Dr. Webman:Bio
NICSA News guest post
Videos on NICSA YouTube Channel
Oh, How The World Has Changed! Omnibus and Its Evolving Requirements for Funds and Firms
How has the move to Omnibus changed the way you run your business from an operational and oversight perspective? This panel of industry experts will discuss emerging omnibus oversight developments from multiple angles and how they are refining and enhancing their internal processes to meet the evolving needs.
Boston Financial Data Services
Vice President, Mutual Funds Product Development
National Financial Services, LLC
The Evolving Frontier: Lessons Learned from Recent Enforcement Cases
Join this expert panel in a retrospective review of trends from recent enforcement cases. Panel members will review several recent cases from the past two years, provide their thoughts related to the general industry applicability of these cases and discuss best practices that firms should consider to mitigate legal and compliance risks due to the heightened examination and enforcement activity of securities regulators. This panel will engage the audience in a discussion of proactive practices to further enhance a company’s compliance and risk management programs to address these emerging concerns.
No Roundtable Scheduled
What is data analytics and how does it apply to the mutual fund industry? As we continue to see vast amounts of data become more readily available to us we continue to wonder how to interpret it and use it to benefit funds and distributors. During this session, we intend to provide different perspectives of the use of data as well as potential tools that may assist with the analysis and provide strategic and actionable initiatives. If you or your firm continues to find yourselves lost in a sea of data, please join us for this informative session.
Efficiency Initiatives Driving Profit Growth in Uncertain and Slower Business Growth Climate
Faced with slowing top line growth and increased market volatility, many leaders in the investment business are turning to lean six sigma and continuous improvement methodologies to generate more consistent and predictable profit growth. Many of these initiatives are as much cultural as they are process or financial in nature. This panel of experts will discuss best-in-class solutions and provide examples of innovative strategic partnerships that are driving successful efforts starting in the middle and back office and, more recently, moving into the front office and client-facing activities.
Adjunct Lecturer - Entrepreneurship, F.W. Olin Graduate School at Babson College
Former Group President - Enterprise Operations, Fidelity Investments
Head of Global Outsourcing Business
Executive Vice President & Head of Global OperationsState Street Bank
Chief Executive Officer
Continue the Conversation: Regulatory Roundtable
Still have more questions regarding industry regulation? Want to dig deeper? Continue the discussion regarding industry regulation with the panelists from the Concurrent Session: The Evolving Frontier: Lessons Learned from Recent Enforcement Cases as well as NICSA leadership.
Evening Event: Retro Bowling at Kings!
Thursday, October 18
NICSA/NOVA Awards Breakfast
Don't miss this opportunity to help us celebrate achievement in the fund industry!
Welcome Remarks, Election of NICSA Officers
Sweating the Small Stuff: The Criticality of Back Office Operations
No matter what your company’s strategy or vision is, back-end execution is where the rubber meets the road – and is often the ultimate determinant of business success. Gerard McGraw, the president of Fidelity Institutional, will share stories and reflections on his 35 years in operations management, and illustrate how Fidelity is “sweating the small stuff” – at the service, technology and relationship levels – to try to improve execution, refine product offerings and create a seamless customer experience.
Links to more information about Mr. McGraw:
Customer Experience: Branding and Building Value through Client Services
Mastering the customer experience is key to achieving the highest customer advocacy rate, moreover, it’s critical to the health of your organization. 81% of investment companies who lead with an excellent customer experience outperform their competition. So what are you doing about the customer experience? How do you ensure your customers’ questions and concerns are competently answered? How do you show clients that you are listening and value their business? If you have a plan to do these things, that’s a start, but not enough. Now, the questions become: what are you measuring and how are you measuring to ensure your associates follow your customer experience plan? After all, as Peter Drucker so famously quipped, “you can’t manage what you don’t measure.”
In this interactive session we’ll start with a broad conversation about how to brand and build value through customer service. Then, you’ll see how ProShares/ProFunds has adapted company-wide brand directives into their interactions with customers. In addition, you’ll get to see some of the metrics and innovative standards that top tier companies are using to ensure breakthrough success with the customer experience. Takeaways will include a three-point strategy that you can take back to your team to get them thinking about how they can build more value into their customer experience.
Compliance Hot Topics
In this presentation, panelists will cover topics including FATCA, Money Market Reforms, CFTC Rulemaking, Readiness and Implementation around Compliance Rule Changes, and more.
Mary Burke Baker
Continue the Conversation: Distribution Roundtable
Still unsure about how Data Analytics apply to your organization? Have questions about what Omnibus means for you in your day-to-day work? Join panelists from Wednesday’s Distribution sessions to continue the dialogue and get answers to all of your burning questions!
Government Affairs / Regulatory Update
Vice President and Director for State and Local Government Relations and Market President, Northeast Region, Citi
Links to more information about Mr. McGaugh:
For the twelfth year in a row, identity theft topped the list of consumer complaints reported to the Federal Trade Commission in 2011, with annual losses estimated to be in excess of $50 billion in the United States alone. Join an interactive discussion of seasoned industry experts as they share their thoughts and lessons learned on a wide range of topics including: internal and external identity theft, elderly fraud, fraud rings, regulatory requirements associated with fraud, and the latest technologies to aid in the ongoing monitoring of suspicious activities.
Alternative Investments: They're here, now what?
From an operations, technology, and compliance perspective - what are Alternative Investments? What are the operational nuances? How do you access them? What are the compliance issues? This interactive panel will discuss these issues and help you better understand this emerging market.
The Customer Experience: Operations Roundtable
It’s great to state your commitment to excellent customer service, but delivering excellence day in and day out is different matter. We’ll hear Patrice Bryon describe some of the challenges she’s faced along with her solutions for keeping her client services team in sync with their customer experience plan. Then, Martha Brooke will open the roundtable for you to share insights and ask questions. You’ll get the most value from this roundtable if you start by attending the morning session, but if that’s not possible, we will still welcome your participation!
Closing Keynote Presentation
Strategic Risk Management: The New Core Competency
What is Strategic Risk Management and how can your organization develop it as core competency? How can Strategic Risk Management increase the value of risk management in an organization and ultimately increase the value of the company? Dr. Mark L. Frigo will present the closing keynote address on the latest developments in Strategic Risk Management and how organizations can increase the value of risk management by integrating risk management with strategy development and strategy execution. Based on his extensive research on resilient high performance companies he will present a framework and process organizations can adapt to develop Strategic Risk Management as a core competency.
Links to more information about Dr. Frigo: