Speaker Bios

Jamila Abston
Partner, Ernst & Young LLP
Topic | DOL Part 1: Gut Check - Legal & Compliance Panel

About Jamila:
Jamila is a Partner in the Financial Services Office – Wealth and Asset Management practice in New York, NY.  Jamila recently rejoined EY from the U.S. Securities and Exchange Commission, where she served as the Assistant Regional Director for the Office of Compliance Inspections and Examinations. In this role, Jamila served as an expert advisor for the SEC Examinations program, specializing in compliance program effectiveness, risk analytics, enterprise risk management, and cybersecurity for the asset management industry.  She led and participated in hundreds of Examinations and Enforcement investigations of investment advisers, investment companies, broker-dealers, transfer agents, and other industry participants. 

Prior to the SEC, Jamila was a Manager in the EY Fraud Investigations and Dispute Services practice where she led restatements, investigations, and litigation support matters for healthcare, manufacturing, government, and technology clients.  Jamila provides coverage on key wealth and asset management accounts with increased risk and compliance service capabilities, especially involving the Investment Company Act, FINRA regulations, Dodd-Frank regulatory reform, and the recent SEC Modernization rule.


Jim Balsan
Managing Director, BNY Mellon
Topic | The Rise of the Robo Advisor

About Jim:
With 25 years of securities processing experience Jim brings a wealth of detailed operational knowledge to Sumday.  His experience in front, middle and back-office roles coupled with his ever inquisitive nature allowed him to help “connect the financial dots” that created the Sumday infrastructure and user experience.  This is not the first time Jim has re-purposed core financial services to meet new needs.  Jim previously worked to develop a framework that delivers financial services to the global environmental markets including carbon credits and renewable energy credits.  He was also an integral part in planning and executing the most widely distributed Initial Public Offering in the United States, the de-mutualization of MetLife to over 19 million investors.

Jim’s desire to achieve win-win outcomes for his projects and the larger community extends to his volunteer work.  He speaks at local high schools, explaining the interconnectedness of banking and the environment.  The goal is to have students more intelligently connect the academic, political, environmental and financial dots for themselves so that they can make informed decisions in the future.

Jim earned a B.S. in Economics from the University of Wisconsin.  In addition, Jim received his MBA in Finance and International Business, with honors, from NYU.


Mark Bradley
Vice President, Treasurer and Chief Financial & Accounting Officer, Pioneer Investments Management
Topic | Updating the Regulatory Landscape

About Mark:
Mark E. Bradley is the Treasurer and Chief Financial & Accounting Officer of the Pioneer Family of Mutual Funds (2008-Present). Mr. Bradley joined Pioneer Investment Management USA as the Deputy Treasurer of the funds in 2004 and was elected Treasurer effective March 1, 2008. He is also a Vice-President of Pioneer Investment Management USA.

From 2003-2004, Mr. Bradley was acting CFO/COO of Tuckerbrook Alternative Investments, a Marblehead, MA based hedge fund. From 2002-2003, Mr. Bradley was Senior Vice-President and Treasurer of the CDC IXIS family of mutual funds (Natixis). From 1997-2002, he was an Assistant Treasurer at MFS Investment Management. From 1994-1997 he was the Director of Fund Administration at Putnam Investments. From 1985-1994, he was a Senior Manager in the Corporate Tax Consulting Group of Ernst & Young LLP (formerly Ernst & Whinney).

Mr. Bradley received a Bachelor of Science (cum laude) degree in Accountancy from Bentley University, a Juris Doctor (cum laude) degree from Suffolk University Law School and a Master of Laws degree (LL.M) in Taxation from Boston University School of Law.

He is a member of the Massachusetts' bar and a Certified Public Accountant. Mr. Bradley has been a speaker at conferences sponsored by the Investment Company Institute (ICI), the Independent Directors Council (IDC), the National Investment Company Service Association (NICSA) and the Massachusetts Society of CPAs (MSCPA).


Scott Burns
Global Head of Asset Management Solutions, Morningstar
Topic | The Rise of the Robo Advisor

About Scott:
Scott Burns is head of asset management solutions for Morningstar. He leads Morningstar’s global business strategy and solution development for its asset management and buy-side clients.

Burns assumed his current role in 2015. He joined Morningstar in 2004 as a senior equity analyst and served as an associate director of equity research. In 2008, he was tapped to establish Morningstar’s ETF research team, and his management responsibilities grew to include oversight of closed-end and alternative fund research. In 2012, he was promoted to director of fund research for North America and become global director of manager research in 2013.

Before joining Morningstar, Burns held positions at Bank One and Banc of America Securities, as part of the Leveraged Finance group.

Burns holds a bachelor’s degree in finance from the University of Illinois and a master’s degree in business administration from the University of Chicago Booth School of Business.

Elena Chism
Associate General Counsel, Retirement Policy, Investment Company Institute
Topic | DOL Part 1: Gut Check - Legal & Compliance Panel

About Elena:
Elena Barone Chism is Associate General Counsel – Retirement Policy for the Investment Company Institute.  Her responsibilities include advocating for the Institute’s membership on retirement security issues and assisting members and Institute staff in understanding tax and ERISA rules that affect defined contribution plans, IRAs, and similar savings vehicles.


Prior to joining the Institute, Ms. Chism was in private practice at the Groom Law Group, where she advised clients on the design and operation of tax-qualified retirement plans and executive compensation arrangements.  She also assisted employers with defined benefit plan funding challenges, employee benefits issues arising from corporate acquisitions and divestitures, and qualified domestic relations orders.


Ms. Chism received her J.D. with honors from the George Washington University Law School, where she was Articles Editor of The Environmental Lawyer.  She received a B.A., with distinction, from Duke University.

Tim Christensen
CEO, HyperFlow
Topic | Technologies and Innovation for the Future

About Tim:
A California-based tech entrepreneur and IT management consultant, Tim Christensen is CEO and founder of HyperFlow, Inc., a Palo Alto, California FinTech company using advanced Blockchain technology to transform financial and business processes.

Hewlett Packard and Bank of America are just some of the high-tech companies, money center banks and Fortune 500 companies that have retained him to manage global transformations of complex business operations and systems. Having lead some of the top technical and operational teams for 20+ years, Christensen has a unique combination of financial, business and technical expertise -- including payment/remittance systems, digital currencies, financial-grade security, broker/dealer trading and operations, cross-systems integration, mobile banking, network security and multi-billion dollar M&A-driven integrations. 

Christensen started his career with Merrill Lynch as a Series 7, 63 and 65 RIA; later working in technology transfer, project finance and venture capital.



Elisa Colkitt
Senior Vice President, Mutual Funds Operations, Wells Fargo Advisors
Topic | Broker Dealer Roundtable

About Elisa: 
Elisa Colkitt is Senior Vice President of Mutual Funds Operations for Wells Fargo Advisors. She received her BS degree in Communication from Bloomsburg University and later completed her studies for the Wharton Executive Education program. Elisa also currently holds her series 99.

Elisa has over 33 years of experience in numerous aspects of the Mutual Fund Industry. She began her career at Delaware Investments, working in most areas of the investment management firm. After leaving Delaware in 2006, she worked as an Independent Consultant where she was responsible for assisting Firms and Funds in several areas of discipline, in 2008 she was recruited by BNYMellon to take over as head of their sub-accounting business; helping them to become the leader in this segment of the industry.   In 2014, she left BNY Mellon to take on her current challenging role, as the Senior Vice President responsible for Mutual Funds Operations at Wells Fargo Advisors.

Elisa is also a Board Member for NICSA, a member of the DTCC Wealth Management Board, Co-Chair of the ICI Unscheduled Market Close Committee, a member of the ICI Broker Dealers Advisory Committee and Member of the BNY Mellon Client Advisory Committee.

Whenever she finds the time, Elisa loves spending time with her husband and three lovely daughters on the Outer Banks of North Carolina, and when she’s not with her family you will find her participating with the Habitat for Humanity or Big Sisters and Brothers program.


 William Crouch
Director, National Accounts, MFS Investment Management
Topic | The Rise of the Robo Advisor

About William:
William J. Crouch is a director, national accounts, with MFS Fund Distributors, Inc., a subsidiary of MFS Investment Management® (MFS®). He is responsible for overseeing the Morgan Stanley, Charles Schwab and Fidelity relationships.

Before joining MFS in 2012, Bill was a senior vice president and divisional sales manager at John Hancock Mutual Funds. He was also a divisional director at Blackrock LLC and regional vice president with State Street Research. He began his career in the financial services industry in 1990.

Bill earned a bachelor’s degree from the University of Massachusetts. He holds the Chartered Retirement Planning CounselorSM designation (CRPC®) from the College for Financial Planning and Series 7, 24 and 66 licenses from the Financial Industry Regulatory Authority (FINRA).


Jason Dauwen
Senior Research Analyst, DST kasina
Topic | The Rise of the Robo Advisor

About Jason:
Jason Dauwen has been with DST Systems for over 15 years and joined the DST kasina team in 2016 as a Business Research Consultant.  During his tenure at DST, his work has contributed to product development, customer service, product consulting, technology innovation, intrapreneurship, new business research, and corporate strategy.  Jason is a futurist at heart and brings a future-looking vantage to his work at DST kasina.

As a Business Research Consultant, he conducts research studies based on today’s distribution signals to deliver meaningful and actionable insights to asset managers as they prepare for the future of their distribution businesses.  In addition to publishing research reports in the distribution verticals, he also writes for E-Business Compass.  Jason keeps up with trends in distribution as an active member of NICSA’s Distribution Committee.

Jason graduated with a B.S. in English for Information Systems from Dakota State University, a program that focused on the marriage of technology and language studies which led to Jason beginning his career as a software developer and eventually building competence at identifying the common ground between business needs and technology solutions.  Throughout his time at DST Systems, Jason increasingly became a voice of innovation and eventually found a home in the innovation division where he helped identify the untapped potential for new technology solutions to challenges in the Financial Services market.

When he’s not working, Jason enjoys networking with technologists and entrepreneurs in the up-and-coming Kansas City startup community.  He helps instill a love of reading through volunteer work at Lead to Read, an organization which aims to inspire urban elementary school students to enjoy reading by helping them improve their reading competence.   He is an active member of Toastmasters International, an organization dedicated to developing leadership and presentation skills, where Jason has earned his Distinguished Toastmaster (DTM) designation, the highest level awarded to members.  But, he is not all bookwork; Jason also enjoys hiking, running and traveling.

Suleman Din
Managing Editor, Money Management Executive, SourceMedia
Topic | The Disruptors: Coming (Sooner or Later?) to a Fund Near You

About Din:
Suleman Din is managing editor for SourceMedia’s Investment Advisor Group, which includes Financial Planning, On Wall Street and Reinvent Wealth. He previously was an editor for Knowledge@Wharton, UPenn Wharton’s online academic business journal, and has reported for a number of publications in his career, including the Newark Star-Ledger.



 Chuck Gallant
Managing Director, Asset Servicing, BNY Mellon
Topic | Technologies and Innovation for the Future

About Chuck: 
Chuck joined BNY Mellon in 1987.  He currently works in Enterprise Investor Services, responsible for overseeing the project management, business development, and implementation for many of BNY Mellon Asset Servicing's strategic projects and products, including our flagship Customer Management Suite, Internet, Document Management, and Regulatory products.  Chuck has served as Chief Information & Technology Officer in former roles and has held numerous strategic business and technology positions in the areas of workstation and Internet development, workflow management, and other customer-facing technologies.  

In addition to over 25 years of industry experience, Chuck earned his Bachelor of Science degree in Business Administration/Management Information Systems from the University of Massachusetts at Lowell, and holds a Master’s degree in Information Technology from Boston University.  Chuck is also a co-chair for the NICSA Technology Committee.


 Jon Gezotis
Director, Product Management, Citigroup, Inc
Topic | Swing Pricing: Can it Work in the U.S.?

About Jon:  
Jon Gezotis is a Director in Product Management for Citigroup’s Fund Services business in North America.  In his role Jon oversees all new business opportunities, regulatory product solutions and has commercial responsibility of the Fund Services business. 

Prior to his current role Jon worked at JP Morgan for 15 years where he held several positions within Fund Accounting and Fund Administration Operations, Client Management, and Product Management for the North American region of the Fund Services business (including Transfer Agency, Fund Accounting, Financial Reporting, and Fund Administration oversight).   Jon also worked at Brown Brothers Harriman where he worked in Fund Services as well. 

Jon has a Bachelor of Science in BA from Northeastern University and a Masters from Harvard University.


Christine Gill
Managing Director, Head of Investor Solutions & U.S. Financial Institutions Group, BNY Mellon
Topic | DOL Part 3 - Mapping a Strategic Response: Asset Manager Panel

About Christine:
Christine Gill is a managing director for BNY Mellon and head of Investor Solutions, where she leads the U.S. transfer agency and sub-accounting businesses, as well as Sumday Administration, LLC, a wholly owned subsidiary. Christine also has responsibility for the U.S. Financial Institutions Group within BNY Mellon’s Asset Servicing division. 

Most recently, Christine was a managing director for BNY Mellon and a platinum client executive within Global Client Management. Prior to this role, she was a managing director for Pershing LLC, a BNY Mellon company and head of Relationship Management for the firm’s Managed Investments business. 

BNY Mellon acquired PNC Global Investment Servicing in 2010, where Christine was a managing director and senior vice president of Strategic Product Management. During her tenure with PNC, Christine created the firm’s managed account business and led the efforts to acquire and integrate several companies.

Christine was also employed by Natixis Global Asset Management, where her responsibilities included managing broker-dealer, financial advisor and investor service and marketing teams, as well as the business management and fund operations teams.

Christine graduated cum laude from Boston College, where she received a Bachelor of Science degree from the Wallace E. Carroll School of Management in Economics and Marketing. She served as the Co-Chair of the National Investment Company Service Association (NICSA) Distribution Committee and is currently Chairperson for the Governance Board of the Wall Street Women’s Alliance. 

 Maria Gattuso
Principal, Deloitte Advisory
Topic | Moderator: DOL General Sessions

About Maria
Maria leads Deloitte’s Investment Management Regulatory and Compliance practice and is part of the team leading Deloitte’s DOL fiduciary rule initiative. Over her 20-plus year career as an attorney, Ms. Gattuso has acquired extensive experience on a broad range of issues and transactions affecting clients in the investment management industry. She has advised clients on regulatory, compliance and transactional matters involving the creation, regulation, acquisition and ongoing operation of registered investment companies, business development companies, ETFs, private funds and their investment advisers.  Working within Deloitte's Center for Regulatory Strategies, she focuses on regulatory and compliance matters for Deloitte's investment management clients including investment advisers, wealth managers, mutual fund complexes, hedge funds and private equity funds.

Ms. Gattuso is currently a co-chairperson of the 100 women in hedge fundsTM Legal Peer Advisory Counsel and the Women’s Investment Management Forum.  She has served as an adjunct professor of law of Georgetown University Law Center, where she has taught classes on investment management law.

Ms. Gattuso has participated in conference panels, including those sponsored by the Investment Company Institute and Practicing Law Institute regarding important issues affecting the asset management industry.  Topics presented on have included compliance related matters, Pay-to-Play regulations, registration requirements for investment advisers, registered closed end funds and business development companies.


Suni Harford
Head of Markets, North America, Citigroup, Inc.
Topic | CEO Roundtable: Face The Membership

About Suni:
Suni Harford is a Managing Director and Citigroup’s Regional Head of Markets for North America.  In this capacity, Suni oversees the North American sales, trading, and origination businesses of Citi's securities and banking franchise. Suni is a member of Citi’s Pension Plan Investment Committee, and a Director on the Board of Citibank Canada.  From 2010 - 2015, Suni was the co head of Citigroup’s global women’s initiative, Citi Women.

Prior to her current assignment, Ms. Harford held a variety of senior positions at Citi/Salomon Brothers including the Global Head of Fixed Income Research and the Co-Head of Fixed Income Capital Markets Origination where she led an advisory team focused on financial institutions.

Ms. Harford serves on the Board of Directors of the Securities Industry and Financial Markets Association (SIFMA), the financial services industry advocacy group, as well as the Board of Directors of The Depository Trust & Clearing Corporation (DTCC), the world’s largest post-trade financial services company.   Suni also serves on several non-profit Boards, including Friends of Hudson River Park, Taproot Foundation, and recently finished her second term with The Forte Foundation, a national, non-profit organization dedicated to increasing the number of women leaders in business.   Ms. Harford is also passionate about awareness and support for our veteran community, and is involved in many organizations in this regard.  In addition to serving on the US Chamber of Commerce Veteran’s Employment Advisory Council, Suni has worked with First Lady Michele Obama’s Joining Forces initiative.  She represents Citi as a founding member of Veterans on Wall Street, a coalition of major financial services firms established in 2010 to engage the broader industry in efforts to support our transitioning veterans.  Having helped formalize Citi’s very successful Veterans Initiative, CitiSalutes, in 2009, Ms. Harford remains the senior business sponsor for the initiative. For those efforts Ms. Harford recently received the Outstanding Civilian Service Award from the US Army.

Ms. Harford joined the Markets division of Salomon Brothers, after five years with Merrill Lynch & Co. where she worked in Investment Banking.  She joined Merrill upon graduation from the Amos Tuck School of Business at Dartmouth College.  Suni received her Bachelor of Science degree from Denison University, where she majored in physics and math.

Suni lives in Connecticut with her husband Woody, three children (Devon (18), Jenna (14) and Liam (11)) and their dogs, Sully and Mike Wazowski. 


Anne Hebard
Managing Director, Boston Financial Data Services, Inc.
Topic | When Generations Connect Panel

About Anne:
With over 25 years in financial servicing, Anne Hebard-Duduch has extensive experience in all aspects of retail and institutional servicing functions, including: relationship management, operations management, transition oversight, sales and marketing, and product development. Anne recently led product development at Boston Financial, providing innovative, market-driven solutions. This resulted in several new business lines, including: a digital strategy offering, a financial intermediary oversight solution, and an expanded suite of compliance solutions.

Anne currently plays a lead role in managing one of DST’s largest and most complex conversions involving one of the industry’s largest asset managers. Anne supports DST in the transition of the asset manager’s in-house transfer agent platform to the TA2000® platform with operational and relationship management expertise.

Anne is a board member of the National Investment Company Service Association (NICSA), member of United Way Women’s Leadership Council, and an active participant of industry conferences. Anne holds a BS from the University of Massachusetts and an Executive Diploma in Strategic Direction and Leadership; Certified Management Institute, United Kingdom. Anne’s three teenage sons keep her on her toes, and together they enjoy skiing, boating, and her attempts at playing golf.

Craig Hollis
Chief Compliance Officer and Managing Director, Boston Financial Data Services, Inc.
Topic | Swing Pricing: Can it Work in the U.S.?

About Craig:
Craig joined Boston Financial in July of 2004. Craig has 31 years of mutual fund transfer agency experience in which time he has been responsible for managing numerous operational and support groups including: financial control, transfer agent and blue sky compliance, tax reporting and withholding, intermediary compensation, transaction processing and offshore distribution and servicing.

Craig is currently responsible for the regulatory oversight of Boston Financial's Transfer Agent activities as well as all operational aspects of Boston Financial's compliance program including a 22c-2 full service solution and Blue Sky administrative services. Additionally, Craig represents Boston Financial in periodic Regulatory Compliance Advisory Group Sessions (RCAG) and is active in the industry, serving on the ICI Transfer Agent Advisory Committee, ICI Abandoned Property Task Force, ICI State Related Issues Working Group, ICI subcommittee on Money Market Reform (Institutional vs. Retail), NICSA Compliance Risk Committee, the Securities Transfer Association and has been a speaker at numerous industry events.


Nick Horvath
Compliance Officer, DST Asset Management Solutions
Topic | Swing Pricing: Can it Work in the U.S.?

About Nick:
Nick is the Compliance Officer for DST’s Asset Management Solutions business unit. In that role, he is charged with the firm’s regulatory solutions and thought leadership, best practice delivery, audit and examination management, and exceeding client expectations.  A Certified Public Accountant, Nick earned a Bachelor of Business Administration from the University of Iowa. He is the author of several SEC comment letters.


Dan Houlihan
Executive Vice President, Corporate & Institutional Services, Northern Trust
Topic | The Disruptors: Coming (Sooner or Later?) to a Fund Near You

About Dan:
Dan Houlihan is the North American Head of Northern Trust's Global Fund Services (GFS) segment, responsible for servicing the firm's North American asset management clients. GFS is focused on the delivery of all asset servicing for fund clients, including middle-office outsourcing, fund administration, fund accounting, transfer agency, and custody.

Dan joined Northern Trust in 2008 as the Global Head of Product and Strategy for the Investment Operations Outsourcing (IOO) business.   Prior to joining Northern Trust, Dan spent 19 years in numerous leadership positions for investment management, technology, and services companies. Among these, he was President of Citisoft, Inc. where he was responsible for executing their strategy for North America.

Dan also serves as Chairman of the Board for NICSA and is a frequent speaker on industry trends.


 Kathleen Joaquin
Senior Fellow, Division of Investment Management, Rulemaking Office, U.S. Securities and Exchange Commission
Topic | Swing Pricing: Can it Work in the U.S.?

About Kathleen:
Kathleen Joaquin is a Senior Fellow in the Office of Regulatory Policy at the U.S. Securities and Exchange Commission’s Division of Investment Management. Prior to joining the Commission, Ms. Joaquin served as Chief Industry Operations Officer of the Investment Company Institute. She joined ICI in 1989, as Director of Transfer Agency and International Operations and also served as Director of Operations and Distribution. She was an officer with ICI Mutual Insurance Brokers, a wholly owned subsidiary of ICI Mutual Insurance Company from 1993 through February 1997.

Prior to ICI, Ms. Joaquin worked in corporate finance for Templeton Investments and prior to that was an auditor with Ernst & Whinney. She received a B.S. degree in accounting from Florida Southern College and an MBA in international business from George Washington University. She is a licensed CPA and a member of the American Institute of Certified Public Accountants.

Scott Johnston
Director, Product Management, Google
Topic | Technologies and Innovation for the Future

About Scott:
Scott Johnston is a Director in Product Management at Google. While at Google he has launched Drive, Drive for Work, the Docs commenting system, Google Sites, and other such products. He is currently focused on transforming the team and meetings space for G Suite & incubating new products within Apps Scott was the VP of Products for JotSpot when it was acquired by Google in 2006. Prior to JotSpot, Scott was the Director of Engineering for Kintana, a start-up in the IT process automation space. Kintana was acquired by Mercury Interactive in 2003.


Scott graduated from Brown University with an Sc.B in Electrical Engineering and Computer Hardware Design. He grew up in Ann Arbor, Michigan and bleeds Maize and Blue. He currently lives in Connecticut.


Philip Kolb
Managing Director, Head of Product Group Services, Morgan Stanley
Topic | DOL Part 2 - From Talk to Action: BD & Fund Platform Panel

About Philip:
Philip Kolb joined Morgan Stanley in 2014 as the Managing Director and Head of Product Operations and Services for Morgan Stanley Wealth Management Operations. He is responsible for operational support and service for Advisory & Fee Utility, Alternative Investments, Insurance & Annuities, Retirement Services, and Traditional Investments. Phil also leads the Morgan Stanley Service Network (MSSN), a strategic platform for servicing the Field. He leads an organization of approximately 500 employees across multiple locations.

Prior to joining Morgan Stanley, Phil spent close to 30 years at Bank of America/Merrill Lynch in various management and administrative roles, both in the US and international locations. He has a Bachelor’s degree from St John’s University School of Business and holds a Series 99 License.

Stephen Lank
Executive Vice President, Clilent Support Services, LPL Financial
Topic | DOL Part 2: From Talk to Action - BD & Retirement Panel

About Stephen:
Stephen Lank is executive vice president of Operations within Client Support Services for LPL Financial, where he leads the business and functional strategy for all company on-shore and off-shore client-facing and street-side operations. His responsibilities include the development and integration of key operational processes, systems, support, and service models as well as vendor and project management, while ensuring a consistent and rigorous focus on risk and control.

In earlier roles with the company, Mr. Lank oversaw the client call centers and onboarding and conversion teams, leading the organization to focus on service, support, and problem resolution for clients. He joined LPL in 2005 as vice president of new accounts in the San Diego office and was later charged with leading the operations and service expansion in Charlotte.

Prior to joining LPL Financial, Mr. Lank worked for seven years at Jefferson Pilot Securities Corporation as a senior manager with oversight of trading, brokerage services, and broker/dealer operations in conjunction with its clearing firm Pershing LLC. He led multiple initiatives to develop brokerage services operations and to grow the advisor field force. Previously, Mr. Lank was a securities trader for Fidelity Investments.

Mr. Lank serves on the board of directors for The Private Trust Company and is the executive sponsor for LPL Financial’s involvement with Big Brothers Big Sisters of Greater Charlotte.

Mr. Lank earned a Bachelor of Science in business management from Keene State College in New Hampshire and is currently attending the Securities Industry Institute at The Wharton School. He is FINRA Series 4, 7, 24, 53, 63, and 65 registered through LPL Financial.


William Leahey
Vice President & Assistant General Counsel - Operations & Technology, SKFMA
Topic | Broker Dealer Roundtable

About William:
As a Vice President & Assistant General Counsel in SIFMA’s Operations and Technology Group, Will is a Staff Advisor to numerous SIFMA Committees and Working Groups, including the Clearing Firms Committee; Capital Markets | Private Client Operations Committee; Unclaimed Property Task Force; and Mutual Fund Operations Working Group.

Focus areas include: implementing the Department of Labor’s Fiduciary Rule Package; the industry’s move to a Shortened Settlement Cycle; a comprehensive Industry-Wide Project Timeline; and socializing operations issues related to emergent operations and technology issues (e.g., Exchange Traded Fund processing, mutual fund intermediary operations, Transfer Agent regulation, alternative investment pricing, electronic delivery of customer materials, and tax reporting issues).

Prior to joining SIFMA, Will spent five years in FINRA’s Market Regulation Department regulating the New York equities markets.  Prior to FINRA, Will was an attorney in the policies and procedures group of Bear Stearns.  Will is a graduate of Brooklyn Law School, and a member of the New York State Bar.  Will graduated summa cum laude from SUNY Albany with a Bachelor of Science in Finance.


Doug Magnolia
Managing Director, BNY Mellon
Topic | The Rise of the Robo Advisor

About Doug:
Mr Magnolia has over 28 years experience in banking and capital markets in NY and London, and is currently a Managing Director at BNY Mellon in our Investment Services group. He looks after a few important and emerging opportunities for the Company, both in Fintech in general and for digital solutions. Specifically, is the CEO and co-founder of Sumday Administration, LLC, a wholly owned subsidiary. Doug is also an Advisor to Fintech Collective a NY based early stage VC. Prior to that he was working in a Strategy role for our Investment Management division focusing on digital transformation and retail solutions. Earlier he worked in the Office of The President looking at longer-term strategic opportunities for the company as a whole. Prior to that Doug was President and CEO of QSR Management, Ltd., a wholly owned subsidiary of BNY Mellon; he remains on the board of Directors.

While leading QSR, Doug was able to capitalize on QSR’s unique expertise during the financial crisis in 2007/08 enabling QSR to play an instrumental role in a number of financial stability programs, notably as the Financial Agent for the U.S. Treasury TARP program, PPIP and for the N.Y. Federal Reserve Bank’s TALF and Maiden Lane II & III programs. Douglas has been involved with the Structured Credit market since the late 90’s. Prior to that he worked in different areas from Syndicated Lending to International Project Finance; concentrating on new products and business development, his entrepreneurial strengths have enabled him to develop and build several successful business lines.

Mr. Magnolia holds a B.A. in Economics from the University of Massachusetts at Amherst.


Tyler Mathisen
"Power Lunch" & "Nightly Business Report" Co-Anchor, CNBC
Topic | CEO Roundtable: Face the Membership

About Tyler:
Tyler Mathisen co-anchors CNBC's "Power Lunch" (M-F, 1PM-3PM ET) one of the network's longest running program franchises, as well as "Nightly Business Report," an award-winning evening business news program produced by CNBC for U.S. public television. In 2014, NBR was named best radio/TV show by the Society of American Business Editors and Writers (SABEW).

Previously, Mathisen was managing editor of "CNBC Business News," responsible for directing the network's daily content and coverage. He had been the co-anchor of CNBC's "Closing Bell."

Mathisen has reported one-hour documentaries for the network including "Best Buy: The Big Box Fights Back," "Supermarkets Inc: Inside a $500 Billion Money Machine" and "Death: It's a Living." Mathisen was also host of the CNBC series "How I Made My Millions."

Before joining CNBC in 1997, Mathisen spent 15 years as a writer, senior editor and top editor for Money magazine. Among other duties, he supervised the magazine's mutual funds coverage, its annual investment forecast issue and its expansion into electronic journalism, for which it won the first-ever National Magazine Award for New Media in 1997.

In 1993, Mathisen won the American University-Investment Company Institute Award for Personal Finance Journalism for a televised series on "Caring for Aging Parents," which aired on ABC's "Good Morning America." Mathisen served as money editor of "GMA" from 1991 to 1997. He also won an Emmy Award for a report on the 1987 stock market crash that aired on New York's WCBS-TV.

A native of Arlington, Va., Mathisen graduated with distinction from the University of Virginia.


Jennifer McGovern
Managing Director, Blackrock
Topic | DOL Part 3 - Mapping a Strategic Response: Asset Manager Panel

About Jennifer:
Jennifer McGovern, Managing Director, leads BlackRock’s US Wealth Advisory Product Structure and Oversight Team.  The team is responsible for US mutual fund product management and development, including new product launches, fund restructurings, mergers, and other product changes.  Ms. McGovern is also an officer of BlackRock’s US mutual fund family, providing connectivity between US Wealth Advisory and the mutual fund boards.

Ms. McGovern began her career at BlackRock in 1999 as an analyst in the Product Management and Development Group working on open-end and closed-end funds.  From 2007-2008, she was Assistant Vice President and Counsel at Harris and Harris Group, Inc., an early stage venture capital company. 

Ms. McGovern earned a B.A. degree in economics and art history from Columbia University and a J.D. degree, cum laude, from Brooklyn Law School. 


Jennifer McPeek
Executive Vice President and Chief Financial Officer, Janus
Topic | CEO Roundtable: Face the Membership

About Jennifer:
Jennifer McPeek is Executive Vice President, Chief Financial Officer. Ms. McPeek was named Chief Financial Officer in August 2013 and was promoted to Executive Vice President effective January 2014. She is also a member of Janus’ Global Risk, Operating and Executive Committees. Prior to her current role, Ms. McPeek served as Senior Vice President, Corporate Finance & Treasurer of Janus Capital Management LLC, a position she held since joining the firm in November 2009.
Ms. McPeek’s previous experience includes serving as Senior Vice President of Strategic Planning at ING Investment Management – Americas Region. She also worked in investment product development and capital management at ING, founding and managing a regional advisory and due diligence firm serving the State of New Mexico, and served in numerous roles at McKinsey and Company in their Corporate Strategy & Finance practice, where she was an Associate Principal and co-leader of the North American Capital Markets knowledge team. She also previously worked in the investment banking industry for Bank of Boston and Goldman, Sachs & Company.
Ms. McPeek holds a bachelor of arts degree in mathematics from Duke University, where she graduated magna cum laude, and a master of science degree in financial engineering from the Massachusetts Institute of Technology. Ms. McPeek holds the Chartered Financial Analyst designation and has 23 years of corporate finance and strategy experience, 13 of them in the financial services industry.


Mike McNally
Vice President, Customer Protection Financial Intelligence Group, Fidelity Investments
Topic | Leveraging Data Analytics to Combat Money Laundering and Other Financial Fraud

About Mike:
Mike has been employed by Fidelity Investments for thirteen years and the teams he leads at Fidelity are responsible for all facets of Fraud and AML related investigative referrals and escalations from various Fidelity business units including retail brokerage, clearing operations, institutional investments, insurance, as well as defined contribution and benefit plans.  

As part of his day to day responsibilities, Mike serves on multiple enterprise-level AML and Fraud related risk committees and maintains liaisons and working relationships with law enforcement agencies, regulatory agencies and participates in multiple industry peer groups and forums. In addition, Mike has spoken at multiple SIFMA and ACAMS sponsored conferences on various AML investigative and surveillance related topics.   

Prior to working at Fidelity, Mike worked as a prosecutor and served as an Assistant District Attorney in Boston, MA and later served as an Assistant Attorney General for the Commonwealth of Massachusetts.

Mike holds a bachelor’s degree in Criminal Justice from Northeastern University, a Law Degree from Suffolk University Law School and an MBA from Boston College. 

Nicole McTighe
Vice President, Mutual Fund Operations, Pershing, A BNY Mellon Company
Topic | DOL Part 2 - From Talk to Action: BD & Retirement Panel

About Nicole:
Nicole McTighe is a Vice President for Pershing, a BNY Mellon company.  Nicole is responsible for Pershing’s Mutual Fund Brokerage and Bank Custody Platforms and 529 Plan Platform. She joined Pershing in 1997 working in Managed Accounts and transitioned to Mutual Funds in 1998.  She participates in the Investment Company Institute’s (ICI) Broker-Dealer Advisory Committee and more recently the ICI’s Department of Labor Operations Back Office Operations Working Group. 

She has completed the global women’s development LEAD Women Unlimited, Inc. program and is currently participating in the 30% Club, a global initiative focused on accelerating gender balances at all levels within an organization.  Mrs. McTighe earned her Bachelor of Arts degree in Political Science from Hobart and William Smith Colleges.



Dan New
Executive Director, Advisory Services, Ernst & Young LLP
Topic | Updating the Regulatory Landscape

About Dan:
Daniel leads EY’s  Wealth & Asset Management Internal Audit Group. He has experience in the financial services industry serving financial services clients in the areas of internal audit, regulatory compliance, risk management, process review and improvement, business performance, internal control review and project management assistance. Specifically, he works with firms to improve the overall effectiveness of operations and to assess and improve the internal control environment related to client operations.

Daniel is a member of the American Institute and Massachusetts Society of Certified Public Accountants and is the former Co-Chair of the NICSA Compliance and Risk Management Committee and Co-Chair of NCSA’s General Membership  Meeting.


Heather Kennedy Miner
Global Head of Strategic Advisory Solutions, Goldman Sachs Asset Management
Topic | Election Implications for the Industry & Global Economy

About Heather:
Heather Kennedy Miner is Global Head of Strategic Advisory Solutions within Goldman Sachs Asset Management (GSAM). Strategic Advisory Solutions delivers GSAM’s latest perspectives and analysis on global markets, strategic asset allocation and innovative business practices.

Heather is a Managing Director and a 13-year veteran of the firm. Prior to joining GSAM, she worked in Goldman Sachs’ Executive Office, where she was responsible for managing relationships with equity and debt investors globally, as well as research analysts and ratings agencies.

Heather is an expert in capital markets and corporate finance and has been quoted or published in numerous publications, including a recent feature in Barron’s “Wall Street’s Best Minds” column. As the head of Strategic Advisory Solutions, Heather has directed a rapid expansion of the team’s client engagement and content development, which has included citations in the Wall Street Journal, Business Insider, Morningstar.com and elsewhere.

Heather earned a B.S. in Finance from Boston College and an MBA from the Stern School of Business at New York University. She holds the Chartered Financial Analyst (CFA) designation.



Kristi Mitchem
President & CEO, Head of Wells Fargo Asset Management, Wells Fargo Company
Topic | CEO Roundtable: Face the Membership

About Kristi:
Kristi Mitchem is president, chief executive officer, and head of Wells Fargo Asset Management. Wells Fargo Asset Management offers 29 autonomous investment teams with specialized expertise and proven processes, more than 500 investment professionals, and a global reach with offices and clients around the world. Ms. Mitchem also serves on the Operating Committee of the Wealth and Investment Management Group and is a member of Wells Fargo Management Committee. Prior to joining Wells Fargo in 2016, Ms. Mitchem had served as executive vice president, head of the Americas Institutional Client Group, and member of the Executive Management Group at State Street Global Advisors (SSGA), the investment management arm of State Street Corporation.

While at State Street, Ms. Mitchem was a passionate advocate for issues supporting diversity and inclusion and was a driving force in bringing to market a gender diversity index exchange-traded fund designed to invest in U.S. companies committed to advancing the roles women play in their management and on their boards.


Before joining SSGA, Ms. Mitchem worked at BlackRock (and the former Barclays Global Investors) as a managing director and head of the U.S. Defined Contribution business and as the head of U.S. Transition Services. She began her career at Goldman Sachs, where she held various sales and management roles over the course of nine years.


Ms. Mitchem has more than 17 years of experience in the asset management, defined contribution, and equities markets. She was named one of Treasury & Risk’s Top 100 Influential People in 2008.


Ms. Mitchem earned a bachelor’s degree in political science from Davidson College, where she graduated summa cum laude and was awarded First Honors. She earned a master’s degree in business administration from Stanford Graduate School of Business, where she was an Arjay Miller Scholar. She is also a Fulbright Scholar.



Nick Nichols
Vice President, Risk & Compliance Intelligence Group, DST
Topic | Leveraging Data Analytics to Combat Money Laundering and Other Financial Fraud

About Nick:
Nick Nichols is Vice President of the Risk and Compliance Intelligence Group, part of DST's Financial Services business unit.  He is responsible for commercializing DST's various Risk and Compliance products and services and building a new business offering that leverages DST's compliance expertise. 


Prior to joining DST, Nick was Chief Operating Officer at KEANE, a leading provider of unclaimed property communications, compliance and consulting services in the U.S.  Before that, he was Executive Vice President of Venio, LLC, which acquired KEANE in 2010.  Nick has also served as Chief Operating Officer at SMS Vanacore, Director of Sales and Client Services at SMS Group LLC, and has held executive positions at both IQ Squared and Accenture.   


Nick serves on the Board of Directors for the Expect Miracles Foundation, which rallies the financial services industry to invest in life-saving cancer research and advanced patient care programs nationwide, and is an active member of the NICSA Annual Conference Committee. 


Nino Palermo
Director of Operations Relationship Manager, Capital Group
Topic | DOL Part 3: Mapping a Strategic Response - Asset Manager Panel

About Nino:
Nino Palermo is a Director of Operations Relationship Manager at Capital Group.  He has 30 years of investment industry experience and has been with Capital Group for 20 years.  Prior to joining Capital, Nino headed the Home Office Services division of DST Systems, Inc. 

He was the former Chair of the Investment Company Institute Broker/Dealer Advisory Committee.  He holds a computer programming degree from the Electronic Computer Programming Institute.

Nino is based in Overland Park, Kansas.


Tom Secaur
Global Chief Operating Officer, Citisoft
Topic | The Disruptors: Coming (Sooner or Later?) to a Fund Near You

About Tom:
Tom is the Global Chief Operating Officer of Citisoft, Inc. and a co-founder of The Rowan Group, which merged with Citisoft in 2002.Tom has been instrumental in t1he rapid growth of Citisoft’s investment management consulting brand over the past decade, and has responsibility for several corporate functions including business development, operations, client relationship management and practice development.

During his tenure with Citisoft, Tom has managed a number of operations and technology transformations ranging from strategic initiatives to evaluation/selection projects and implementation programs. Tom has amassed extremely deep knowledge of front, middle, and back office processing, with a particular focus on investment accounting, client reporting, data management, middle office outsourcing, and performance measurement.


Brad Smith
Vice President and Senior Operations Relationship Manager, Capital Group
Topic | Swing Pricing: Can it work in the US?

About Brad:
Brad Smith is a Vice President and Sr. Operations Relationship Manager at Capital Group. He has 22 years of investment industry experience and has been with Capital Group for 3 years. Prior to joining Capital, Brad was the Director of Operations with Munder Capital Management.  He is a member of the Investment Company Institute’s Bank, Trust and Retirement Advisory Committee (BTRAC).  He holds a bachelor’s degree in economics from Colgate University.  Brad is based in San Antonio, TX.


Brian Squibb
Enterprise Cloud Platform Engineer, Google
Topic | Leveraging Data Analytics to Combat Money Laundering and Other Financial Fraud

About Brian:
Brian heads Google Cloud’s Customer Engineering team in the Northeastern US & Canada where he’s lucky enough to help customers, both really really big and really small, adopt technologies that Google’s been using internally for years. Given his territory, Brian spends a lot of time helping Financial Services customers take advantage of Google’s technology to solve big problems. Recent projects include participation in a bid for the Consolidated Audit Trail, and working with several large hedge funds and banks to think through their public cloud component of their overall RegTech plans.

Brian holds a BS in Computer Engineering from UC Davis, and an MBA from NYU Stern. He lives in Brooklyn with his family. 


Steve Sunnerberg
Assistant General Counsel, John Hancock Investments
Topic | DOL Part 1: Gut Check: Legal & Compliance Panel

About Steve:
Mr. Sunnerberg is Assistant General Counsel for John Hancock Investments, the Mutual Funds Division of John Hancock U.S. Wealth Management.  Mr. Sunnerberg joined the firm in June of 2006.  His areas of responsibility include providing primary legal support to the John Hancock Investments senior management team in connection with multiple products and services including, the John Hancock Group of Funds; John Hancock Signature Services, Inc., the transfer agent for the John Hancock Group of Funds; John Hancock Funds, LLC, the principal underwriter and distributor of the John Hancock Group of Funds; John Hancock Worldwide Investors, PLC, the John Hancock Investments offshore mutual funds product; and the John Hancock Freedom 529 College Savings Program.

Prior to joining John Hancock, Mr. Sunnerberg served as Senior Counsel at PNC Financial Services from 1999 to 2006, practicing in the PNC mutual funds service company division.  Prior to PNC Mr. Sunnerberg served as Senior Counsel in the mutual funds division of First Data Corporation from 1994 to 1999.  Prior to First Data, he spent seven years with State Street Corporation’s mutual funds division.

Mr. Sunnerberg has been a member of the Massachusetts bar since 1989 and is also admitted to practice before the United States Federal District Court, 1st Circuit.  Mr. Sunnerberg received his Juris Doctor degree from New England Law, graduating cum laude in 1989 and holds a Batchelor of Science degree in Criminal Justice from Westfield State University.

 John Turney
Senior Vice President, CompleteFX Business Head, Northern Trust
Topic | When Generations Connect Panel

About John:
John Turney is a Senior Vice President and member of Northern Trust’s Global Fund Services (GFS) group. Within GFS, John leads the CompleteFXTM business, Northern Trust’s comprehensive FX transaction processing and execution service for institutional clients. He works closely with partners across Northern Trust’s Corporate & Institutional Services unit to coordinate the development, delivery and sale of outsourced FX services to institutional clients. Prior to his current role, John worked in Northern Trust’s Global Foreign Exchange (GFX) Sales group focused on business and product development. He has also managed institutional client relationships as a member of GFX Sales.

John has previously served as a Vice President of Luminous Capital, now a division of First Republic Investment Management. While at Luminous, John worked closely with one of the firm’s founding partners managing a portion of the firm’s then $6bn in assets across various liquid and illiquid strategies.

Prior to his employment with Luminous Capital, John held various positions with Northern Trust in Global Foreign Exchange on the FX Sales staff and in his first position at the company within Operations & Technology.


 Charles Upchurch
Director, Brokerage Operations, TD Ameritrade
Topic | Broker Dealer Roundtable

About Charles: 
Charles Upchurch is a Director of Brokerage Operations at TD Ameritrade Clearing whose current areas of responsibility involve multiple core clearing functions.  His career in the financial services industry spans 20 years in various capacities, with the past nine years being focused on enhancements to TD Ameritrade’s wealth management services offerings.  During this time, he has paid significant attention to streamlining back office operation processes for mutual funds, alternative investments, ACATS and cash sweep offerings.  He has worked and continues to work to influence operational standards and regulatory compliance strategy in the industry.  Charles takes an active, hands-on approach to managing the day-to-day operations of TD Ameritrade Clearing.

Charles began his career at Ameritrade’s predecessor, Ceres Securities, in 1997 as a registered representative.  He has served in a number of brokerage management roles of client-facing teams dealing with risk.  In 2005, he moved to Clearing and spent two years in equity and option order routing and management prior to shifting his focus to mutual funds and clearing operations associated with the DTCC.

He earned a B.A. in Economics from the University of Nebraska – Lincoln and holds Series 4, 7, 24, 55, and 66 securities licenses. Along with his wife Charity and their three children, he resides in Bellevue, Nebraska.

Donal Walsh
Vice President, Subaccounting Client Service Delivery, BNY Mellon
Topic | Broker Dealer Roundtable

About Donal:
Donal Walsh is Vice President, Subaccounting Client Service Delivery at BNY Mellon. Donal joined BNY Mellon in 2010 as a result of the acquisition of PNC Global Investment Servicing. He is a member of the leadership team responsible for the Subaccounting business. Donal is responsible for client service delivery, new client on-boarding, conversions, management reporting and strategic projects.

Donal has over 25 years of industry experience with BNY Mellon, PNC Global Investment Servicing, Wachovia Securities, USAA Investment Management Company and TD Waterhouse. He has led teams in areas of project management, risk and control, operations and client services. Donal participates on a number of industry task forces and committees addressing operations, distribution, system enhancements and regulatory matters and is a member of the NICSA Distribution Committee.

Donal earned a Bachelor’s degree in Economics from Syracuse University and a Masters of Business Administration from the University of Texas, San Antonio. He has also completed professional training in the disciplines of Project Management, Change Management, Six Sigma and Lean Process Engineering.

Brian Walter
Global Industry Leader, Banking & Financial Markets, IBM Watson Group
Topic | Technologies and Innovation for the Future

About Brian:
Brian Walter is the Global Industry  Leader for Banking and Financial Services within The IBM Watson Group. Watson is one of the most significant innovations in the company’s 103 year history and represents a new era of information technology.

Mr. Walter’s responsibilities include solutions design and product management for Wealth Management and Banking, leading transformation programs for Watson FSS Clients, leading global go to market activities and use case development. Additionally, Mr. Walter is a key member of the group responsible for evaluation and recommendation for acquisitions and partnerships within the Watson Financial Services organization.

Mr. Walter has over 30 years of consulting and management experience within the Financial Services sector. Prior to joining IBM, Brian held multiple executive positions including: creation and delivery of strategic solutions, software development, head of operations, company acquisitions, strategic partnerships, and client acquisitions.

MR. Walter has launched, built and sold 3 businesses in the internet and financial services domains. During this period he was one of the early pioneers of commercial application of the internet and built some the earliest and most innovative commerce sites including Best Buy.com, J Crew.com, American Airlines.com. He also led the early development of internet transaction sites of Fidelity, HSBC, Citi, and Merrill Lynch.

Mr. Walter is a frequent speaker at industry events and analyst briefings and author of a number of White Papers on the impact of digital and cognitive computing.

Brian has degrees in Finance and Marketing from Villanova University


Tony Warren
EVP, Head of Strategy and Solutions Management, Asset Management and Insurance, FIS
Topic | The Disruptors: Coming (Sooner or Later?) to a Fund Near You

About Tony:
With more than 20 years’ industry experience, Tony Warren’s expertise spans multiple aspects of the fund operations business across asset management and insurance, including front-, middle- and back-office integrated data flows and processes. He also has a strong focus on fund administration and asset servicing.

As executive vice president, he is responsible for the global product management and strategy of FIS’ Asset Management and Insurance businesses, which serves the large global, mid-tier and boutique asset managers and fund administrators inclusive of traditional, hedge, private equity and insurance markets.

Tony joined SunGard (acquired by FIS in 2015) in 1993 and has been integral to developing its range of institutional asset management solutions for investment operations in Europe, North America, Asia and Africa. Previously, he held leadership positions at a number of London-based asset management firms.


Lindsay Whetton
Vice President, Client Relations & Direct and Mail Processing, OppenheimerFunds
Topic | When Generations Connect Panel

About Lindsay: 
A 30-year veteran in the Financial Services industry, Lindsay Whetton has been with OppenheimerFunds since 2011 and currently leads Client Relations and Direct Processing. He promotes a culture of coaching and a mindset of business ownership to drive high quality customer experience across the processing and contact center functions. Additionally, Lindsay co-leads the Multi-Cultural Business Resource Group, one of several within the Diversity and Inclusion umbrella. He is also active in the industry as a committee member of the NICSA TA industry group.

Prior to joining OppenheimerFunds, Lindsay held sales leadership roles at TIAA-CREF, TD Waterhouse and Charles Schwab.

Lindsay holds both a Bachelor’s and MBA from Regis University and has his Chartered Financial Consultant (ChFC) Certification.


John Young, PhD
Vice President, Development and Data Science, DST Applied Analytics Group
Topic | Leveraging Data Analytics to Combat Money Laundering and Other Financial Fraud

About John:
John Young, PhD is Vice President of Development and Data Science for DST's Applied Analytics Group. In that role, Dr. Young is responsible for providing DST clients with access to cutting-edge skills and technologies, including Big Data analytic solutions and platforms, advanced analytic and data enhancement techniques, and vertical specific product development.

With more than 15 years’ experience providing quantitative support to executive decision makers, Dr. Young has deep analytic expertise in data mining, analytic systems, machine learning algorithms, business intelligence, and applying analytic tools to strategically solve industry problems in a cross-functional business. Before joining the DST Applied Analytics Group, Dr. Young was Vice President of Product Analytics for Networked Insights, Inc., an analytics software company headquartered in Chicago. While there, he helped leading brands like CBS, Cisco, and GE make marketing decisions based on deep analytics. Prior to Network Insights, he was responsible for establishing the analytics group at Adknowledge, a performance-based advertising network that utilizes powerful predictive technology to connect advertisers with consumers across multiple channels.

Dr. Young graduated from the University of Northern Colorado with a PhD in Applied Statistics after receiving Bachelor degrees in Psychology and Mathematics and a Master's degree in Applied Statistics.