At Your Service: The Future of the Contact Center

When:  Nov 30, 2022 from 02:00 PM to 03:00 PM (ET)

Click here to register - The challenges of building and supporting a high-quality yet cost-effective call center have never been greater. To help organizations better understand the current industry contact center environment and emerging trends and best practices, this session will share high-level results from the 2022 NQR/Nicsa Contact Center research study. Building on those findings, industry peers will engage in a discussion about weathering current challenges and strategies for future success.
Learning Objectives:

  • Understand the current call center landscape and unique challenges that lie ahead.
  • Highlight key areas where contact center management is focusing their time and resources to navigate new realities.
  • Identify emerging best practices in varied work environments including balancing initiatives like employee engagement and development with customer experience.
  • Explore key activities and opportunities for future success related to both digital engagement and operational technology.
This program is provided in partnership with: 

#NicsaEvents
#FeaturedEvent​​​