Workforce Evolution Across Asset and Wealth Management

By Nicsa Admin posted 11-21-2023 01:28 PM


Nicsa’s 2023 General Membership Meeting featured a thought provoking, debate-style discussion on the differences between “traditional” and “Next Gen” workforces.

The different perspectives on the future of the workforce included moderator Kevin McCord, Sales Manager, National Quality Review, alongside panelists Robert Fox, Senior Manager, Clarendon Partners; Rima Haddad, Vice President, Hedge Fund Financial Reporting, JP Morgan; and LeAnn Trejo, Senior Vice President of American Funds Service Company (AFS), part of Capital Group (CG).

The conference session highlighted key learnings and insights into generational work preferences, particularly in the context of the changes brought about by the COVID-19 pandemic. Here are the key takeaways:

1. Remote Work Success:

  • The pandemic demonstrated that the business world can operate remotely, leading to the realization that tasks could be executed effectively outside of traditional office settings.
  • The slow return to the office allowed individuals to ease back into work, contributing to a positive experience.

2. Hybrid Model Realization:

  • The hybrid work model, combining remote and in-office work, has proven successful, with benefits including increased flexibility and improved work-life balance.
  • Personalization is crucial in implementing hybrid models, recognizing that different individuals and business groups have varied needs.

3. Global Collaboration Opportunities:

  • Virtual collaboration tools, such as Zoom, facilitated global collaboration and teamwork, breaking down barriers between geographically dispersed teams.
  • Remote work options opened up opportunities for hiring talent globally, expanding the pool of potential candidates.

4. Agile Mindset and Flexibility:

  • The importance of an agile mindset was emphasized, highlighting the need to adapt and iterate on processes, especially in the face of unexpected challenges like the pandemic.
  • Setting clear boundaries is critical to prevent overwork and burnout, requiring intentional time management and communication.

5. Continuous Networking and Mentorship:

  • Networking was identified as a continuous process, extending beyond transactions or one-time connections.
  • Building relationships with industry leaders and fostering mentorship is vital for knowledge transfer, innovation, and career development.

6. Soft Skills Emphasis:

  • Soft skills, including communication, time management, and organization, are essential in a hybrid work environment.
  • The challenge lies in adapting these skills to face-to-face interactions, especially for newer generations accustomed to digital communication.

7. Cultural Building and DEI Focus:

  • Building and maintaining a positive organizational culture is crucial for retention, with effective communication about the reasons behind policies and initiatives.
  • Diversity, equity, and inclusion (DEI) initiatives, especially those involving employee resource groups (ERGs), contribute to a sense of belonging and connection.

8. Adapting to Multi-Generational Workforce:

  • Managing a multi-generational workforce requires tailoring approaches to different generations, acknowledging their unique preferences and experiences.
  • Onboarding and training programs should consider the diverse needs of employees from various age groups.

9. Retaining Institutional Knowledge:

  • Strategies for retaining institutional knowledge include flexibility in work arrangements, fostering a supportive culture, and utilizing mentorship programs.
  • Emphasizing the importance of institutional knowledge preservation contributes to the successful transition of newer generations into roles.

10. Incorporating Next-Gen Perspectives:

  • Next-generation employees bring valuable perspectives, particularly in terms of adapting to virtual training and technology.
  • The challenge lies in balancing technical proficiency with the development of essential soft skills.

In conclusion, the conference session highlighted the importance of adaptability, clear communication, and a focus on both technical and soft skills in managing a workforce across different generations, especially in the evolving landscape shaped by the COVID-19 pandemic.

Personal views and observations of individuals contained herein are as of the date of the live event or written material and do not necessarily reflect the views of Nicsa or its member organizations. May contain forward-looking statements subject to various uncertainties. Nothing herein is intended to be or should be construed as legal advice. Contact your own counsel in order to obtain legal advice regarding these or any other matters. The information contained herein is for informational purposes only and does not constitute a recommendation of best practices.